Shipping  & Delivery Policy

Last Updated: 5/2/2026

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Thank you for shopping with us! This policy outlines how we handle both physical product shipping and digital service delivery.

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1. Product Types

We offer two types of products:

• Physical Products – Items that are shipped to your address

• Digital Products – Streaming subscriptions and online services delivered electronically

2. Order Processing Time

• All orders are processed within 1 business day (excluding Sundays and holidays)

• Physical Orders placed after 5 PM CST will be processed the next business day

• You will receive a confirmation email once your order is processed

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3. Physical Shipping

Shipping Rates & Delivery Times

Shipping is free all all orders.

Estimated delivery times:

• USPS Ground Shipping: 2–5 business days

Delivery times may vary depending on your location and carrier delays.

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Shipping Locations

We currently ship to:

• The lower 48 United States

 

Tracking Information

Once shipped, you will receive a tracking number via email.
Please allow 24–48 hours for USPS tracking updates.

4. Digital Delivery (Streaming Services)

No Physical Shipping

Digital products are not shipped. They are delivered electronically.

Delivery Time

• Delivered instantly or within 1–12 hours after payment confirmation

• May take up to 24 hours during high demand

 

How You Receive Your Service

You will receive:

• Account login details or activation instructions via email or on-screen confirmation

Please ensure your email address is correct at checkout.

 

5. Delays

We are not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Incorrect shipping or email information

• Payment verification or system issues

 

6. Incorrect Information

Customers are responsible for providing accurate:

• Shipping addresses (for physical items)

• Email addresses (for digital delivery)

We are not responsible for orders sent to incorrect information provided at checkout.

 

7. Lost, Stolen, or Missing Orders

Physical Items

• We are not responsible for packages marked as delivered but lost or stolen

• Please contact the carrier directly for claims

• Contact us and we will assist where possible

Digital Products

• If you do not receive your service:

  • Contact us for assistance

 

8. Damaged or Defective Items (Physical Only)

If your item arrives damaged:

• Contact us within 48 hours of delivery

• Provide photos of the item and packaging

• We will work to resolve the issue promptly

 

9. Service Access (Digital Products)

• Access begins once your subscription is activated

• Subscription duration starts from the activation date

 

10. Refund Policy

Physical Products

We accept returns and refunds under the following conditions:

• Requests must be made within 14 days of delivery

• Items must complete, in like new condition, and in original packaging

Non-refundable items:

• Final sale items

• Used or damaged items (not due to shipping)

Return Process:

• Contact us by email to request a return

• Customers are responsible for return shipping unless the item is defective

Once received and inspected, refunds are issued to the original payment method within 5–10 business days.

Digital Products (Streaming Services)

Due to the nature of digital services, all sales are final once delivered.

However, refunds may be provided if:

• Eligible for a 14 day free trial (trial starts on date of purchase)

• You did not receive your service within 24 hours, OR

• The service is proven to be defective or not as described

We do not offer refunds for:

• Change of mind

• Failure to use the service

• Incorrect purchase selection

• Account misuse or violations of terms

 

11. Cancellations

• Orders for physical items can be canceled before shipment only

• Digital orders cannot be canceled once delivery has started

 

12. Contact Us

If you have any questions about shipping or delivery:

Email: SmartShippingStore@gmail.com
Business Hours: Monday - Saturday 9am-5pm

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