Policy version: October 12, 2026.
14-day subscription trial
Your 14-day free subscription trial starts at purchase, including time spent waiting for device delivery or setup. After the trial, your plan renews monthly until canceled. Cancel before the trial ends to avoid the first subscription charge. Devices are sold separately.
Canceling your subscription
Cancel through My Subscriptions or email Support@1SubTV.com using the email connected to your order. Cancel before the trial ends to avoid the first subscription charge, or before your next renewal to stop the next charge. Keep your cancellation confirmation. Cancellation stops future renewals; it does not automatically refund a completed payment or return a device.
Subscription refunds
The subscription trial is free; device purchases are charged separately at checkout. After the trial, completed subscription charges are generally nonrefundable for change of mind, unused time, or an incorrect selection. We will review refunds for duplicate or incorrect charges, missing access, and verified service that is defective or not as described. This does not limit refunds or other remedies required by law. Canceling future renewals is always separate from requesting a refund.
Device returns
Request a device return within 14 calendar days of delivery. Devices must be complete, in like-new condition, and returned with their original packaging and included accessories. Reasonable setup and inspection do not by themselves make a device ineligible. Damage caused by misuse, missing parts, or final-sale items identified before purchase may affect eligibility.
Return shipping and refund timing
Contact Support@1SubTV.com before shipping a return so we can provide instructions. You pay return shipping for a standard return. We cover return shipping for an incorrect or defective device. Approved refunds are issued to the original payment method within 5–10 business days after the returned device is received and inspected; your bank may take additional time to post the credit.
Damaged, incorrect, or missing deliveries
Contact us promptly with your order email and a description of the issue. Photos help with damaged or incorrect items. We will review the issue and arrange an appropriate resolution. Please report visible delivery damage within 48 hours when possible; this does not shorten your return period or statutory rights.
Canceling a device order
Contact us before shipment to cancel a physical order. If it has shipped, request a return within 14 days of delivery. Canceling the subscription alone does not cancel or return a device order.
Billing disputes
Please contact Support@1SubTV.com so we can help resolve a billing problem. You may also contact your bank or card issuer. Contacting us first is not a condition of exercising your rights, and an order or delivery record alone does not make a dispute invalid. Nothing in these policies limits consumer rights or payment-dispute rights that cannot legally be waived.