Policy version: October 12, 2026.
Using 1SubTV
You must be at least 18 to purchase. Provide accurate order details and keep your account credentials secure. Do not resell access without permission, interfere with systems, or use services unlawfully. Follow the household, device, and connection limits disclosed for your plan.
Plans, trial, and monthly billing
Your 14-day free subscription trial starts at purchase, including time spent waiting for device delivery or setup. After the trial, your plan renews monthly until canceled. Cancel before the trial ends to avoid the first subscription charge. Devices are sold separately. Live TV and On-Demand each cost $15 per month after the trial. The Bundle costs $23 per month after the trial. Prices are in U.S. dollars; applicable taxes and the total due are shown at checkout. Any future price changes will be disclosed before they apply. Device purchases are optional and separate from subscription charges.
Cancellation
Cancel through My Subscriptions or email Support@1SubTV.com using the email connected to your order. Cancel before the trial ends to avoid the first subscription charge, or before your next renewal to stop the next charge. Keep your cancellation confirmation. Cancellation stops future renewals; it does not automatically refund a completed payment or return a device.
Activation and compatibility
Activation instructions are sent to your order email, normally within 24 hours after your order is confirmed. Check your spam folder if they are missing. Contact support if access has not arrived within 24 hours. Installing an app does not activate a subscription. The trial and billing schedule start at purchase, not when a device arrives or you first sign in. You need an internet connection and a compatible device. Ask us to confirm compatibility before ordering if you are unsure. Live TV and On-Demand use separate apps.
Device delivery
We process physical orders within 1–3 business days, Monday through Saturday, excluding public holidays. Orders placed after 5 p.m. Central Time begin processing the next business day. Standard shipping to the lower 48 United States is free. Carrier transit is generally 2–5 business days after dispatch, separate from processing time. These are estimates, not guaranteed arrival dates. Tracking is sent by email. If shipment is delayed beyond the promised period, we will provide a revised date and a cancellation/refund option, obtaining consent to delays where required.
Returns and refunds
Request a device return within 14 calendar days of delivery. Devices must be complete, in like-new condition, and returned with their original packaging and included accessories. Reasonable setup and inspection do not by themselves make a device ineligible. Damage caused by misuse, missing parts, or final-sale items identified before purchase may affect eligibility. Contact Support@1SubTV.com before shipping a return so we can provide instructions. You pay return shipping for a standard return. We cover return shipping for an incorrect or defective device. Approved refunds are issued to the original payment method within 5–10 business days after the returned device is received and inspected; your bank may take additional time to post the credit. The subscription trial is free; device purchases are charged separately at checkout. After the trial, completed subscription charges are generally nonrefundable for change of mind, unused time, or an incorrect selection. We will review refunds for duplicate or incorrect charges, missing access, and verified service that is defective or not as described. This does not limit refunds or other remedies required by law. Canceling future renewals is always separate from requesting a refund.
Content and third-party services
Content availability, app features, and compatibility may change. 1SubTV provides subscription, device, and setup services and does not host media files. Third-party providers control their content. A subscription does not guarantee every title, channel, event, or third-party paid service. Use only content and services you are authorized to access.
Service issues and account restrictions
Contact support about missing access or persistent service problems. We may suspend access for fraud, security risks, unlawful use, or material violations of these terms. We will review billing and refund obligations when service ends. Nothing here excludes liability or remedies that applicable law does not permit us to exclude.
Privacy
We use customer information to process orders, deliver service, and respond to support requests. See our Privacy Policy for information about collection, providers, cookies, and privacy requests.
Copyright notices
Send copyright concerns to Support@1SubTV.com with your contact details, the work involved, and the exact location of the material at issue. If submitting a formal infringement notice, include a good-faith statement, a statement of accuracy and authority under penalty of perjury, and your physical or electronic signature. Requests concerning third-party-hosted content may need to be sent to that provider. We may restrict repeat infringers as appropriate. Contact us if you believe action was taken in error.
Payment disputes
Contact Support@1SubTV.com for help with billing errors. You retain the right to contact your payment provider and use applicable dispute procedures. We may supply relevant order, activation, communication, and shipping records during an investigation. A good-faith dispute does not automatically lead to a penalty, extra fee, or loss of rights.
Applicable law
These terms are governed by applicable Kansas and U.S. federal law, except where mandatory protections under another applicable law take precedence. This clause does not require you to waive nonwaivable consumer rights.
Changes and contact
We publish policy changes on this website. Changes do not retroactively remove rights or promises attached to earlier purchases. Contact Support@1SubTV.com or call (316) 600-2322. Nothing in these policies limits consumer rights or payment-dispute rights that cannot legally be waived.