Help with your streaming setup.

Connect or change your Wi-Fi

1. Open Settings using the gear icon on your device’s home screen or remote.
2. Open the network or Wi-Fi settings and choose your home network.
3. Enter your Wi-Fi password, connect, then reopen your streaming app. Menu names can vary by device.

Find your activation instructions

1. Check the email address you used at checkout, including its spam or junk folder.
2. Follow the activation instructions for the plan you purchased.
3. If your access has not arrived within 24 hours, contact support with your order details. Never send us your password.

Troubleshoot a title that won’t play

1. Check that the device is connected to the internet. Try another title to see whether the issue affects one selection or everything.
2. Close and reopen the app. If needed, restart the streaming device.
3. If the issue continues, send support your device model, app name, title and any error message.

Find movies, shows or channels

1. Open the app supplied with your subscription and choose its search or browse option.
2. Search for a title, or choose a category available in your plan. Layouts vary by app.
3. For live TV, use the program guide where available. Contact support if you need help finding the right screen.

Manage or cancel your subscription

1. Open My Account and sign in using the email connected to your purchase.
2. Open your subscriptions and select the plan you want to manage.
3. Follow the cancellation steps and keep the confirmation. Contact support if you cannot find your plan.

Are referral rewards available?

1SubTV Rewards is not active yet. Full terms will be published when it launches.