Policy version: October 12, 2026.
Device processing and shipping
We process physical orders within 1–3 business days, Monday through Saturday, excluding public holidays. Orders placed after 5 p.m. Central Time begin processing the next business day. Standard shipping to the lower 48 United States is free. Carrier transit is generally 2–5 business days after dispatch, separate from processing time. These are estimates, not guaranteed arrival dates.
Tracking and delays
We email tracking information after dispatch. Tracking updates can take 24–48 hours to appear. If we cannot ship within the promised processing period, we will notify you, provide a revised date, and offer cancellation with a full refund of the unshipped order. Where required, we will obtain your agreement to a delay or cancel and refund the order.
Digital delivery
Activation instructions are sent to your order email, normally within 24 hours after your order is confirmed. Check your spam folder if they are missing. Contact support if access has not arrived within 24 hours. Installing an app does not activate a subscription. The trial and billing schedule start at purchase, not when a device arrives or you first sign in.
Your 14-day trial
Your 14-day free subscription trial starts at purchase, including time spent waiting for device delivery or setup. After the trial, your plan renews monthly until canceled. Cancel before the trial ends to avoid the first subscription charge. Devices are sold separately.
Address errors and missing packages
Check your shipping address and order email before purchasing. Contact us promptly about errors, missing deliveries, or packages marked delivered that you cannot locate. We will help investigate with the carrier and review an appropriate resolution; a delivery scan alone does not remove applicable consumer rights.
Damaged or incorrect devices
Please report damage, missing parts, or an incorrect device as soon as possible, preferably within 48 hours of delivery, and include photographs when available. This reporting preference does not shorten your return window or statutory rights.
Canceling an order
Physical orders can be canceled before shipment. After shipment, use the device return process. For subscriptions, Cancel through My Subscriptions or email Support@1SubTV.com using the email connected to your order. Cancel before the trial ends to avoid the first subscription charge, or before your next renewal to stop the next charge. Keep your cancellation confirmation. Cancellation stops future renewals; it does not automatically refund a completed payment or return a device.
Device returns
Request a device return within 14 calendar days of delivery. Devices must be complete, in like-new condition, and returned with their original packaging and included accessories. Reasonable setup and inspection do not by themselves make a device ineligible. Damage caused by misuse, missing parts, or final-sale items identified before purchase may affect eligibility. Contact Support@1SubTV.com before shipping a return so we can provide instructions. You pay return shipping for a standard return. We cover return shipping for an incorrect or defective device. Approved refunds are issued to the original payment method within 5–10 business days after the returned device is received and inspected; your bank may take additional time to post the credit.
Contact
Support@1SubTV.com. Nothing in these policies limits consumer rights or payment-dispute rights that cannot legally be waived.